About us
MISSIONS: Inform – Directing – Accompanying
Why contact us ?
Our missions:
- inform about rights and duties
- directing people to appropriate services
- accompanying you in the steps you need to take
| Domaine | Description |
|---|---|
| Administrative procedures: | Forms to be completed, public writers, etc. |
| Employment | job search, job loss, reorientation, research/schooling, etc. |
| Family | childhood, youth, parenthood, elderly, family conflicts, divorce, domestic violence, etc. |
| Immigration / Integration | language courses, etc. |
| Justice | legal aid, protective measures, etc. |
| Housing | private market housing aids, social housing applications, supported and emergency housing, etc. |
| Financial problems | state aid, communal aid, social aid, budget guidance and management, etc. |
| Health | health insurance, disability, illness, old age, etc. |
| Social security | no description provided |
Our services are free.
Our staff is subject to Professional Confidentiality.
How does social assistance work?
Flowchart of the social assistance application process. The process begins with an initial contact, followed by an appointment with a social worker and a discussion of the situation. Depending on the individual’s needs, they are referred for information, administrative assistance, or financial aid. For financial aid, the application is reviewed, then a request is signed and submitted to the board of directors. A decision is made within 25 business days, with two possible outcomes: approval or denial. In the event of a denial, an appeal may be filed within 40 days.
